Test Day Requirements - Online

	A desktop computer or laptop computer (you cannot use a phone, tablet, or Chromebook)
	Internet speed of at least 2 Mb/s download speed, 1 Mb/s upload speed
	Chrome web browser, with pop-up blocker disabled*
	A webcam, microphone, and speakers (headphones are not allowed)
	Minimum screen resolution to be 1280×720
	Mac OS X / Windows 8 or higher

*You will be prompted to download GotoWebinar/GoToMeeting or Zoom, so ensure pop-up windows are working. You may download these applications beforehand.

• Log in to your CAEL account, complete the system requirement check 48 hours before your test day.
•  You may download the Zoom app on your computer in preparation for your test. You will be prompted to download/open it during the check-in process. 
• By clicking on “Start My Test”, you will begin the check-in process. 

The check-in process is done by our online proctoring partner Examity.

• By clicking on “Start My Test” in your CAEL account, you will be taken to Examity’s page in a new tab, where you will continue with the check-in process. (This may take up to 30 minutes after your start time.)
• You will be prompted to download GotoWebinar/GoToMeeting or Zoom if you have not done so already. 
• The proctor will verify your valid government-issued ID, please ensure that you have your ID within your reach.
• There will be a room scan conducted, be prepared to more around your webcam to show your surroundings.

• The total maximum test time is about 3 hours and 30 minutes. The test is timed and does not pause.
• Once the test starts, you cannot leave your desk or use the washroom except during a break. If you leave your desk at any other time, it will be flagged as a violation, and the test will not be paused.
• There are three optional 5-minute breaks during the test.
  • When a break comes, the instructions on screen will say that it is an optional 5-minute break, and there will be a 5-minute timer in the top-right corner.
  • If you click Next before the time is up, you will not get extra time in the rest of the test.
  • After the 5-minute break is over, the test will continue automatically, even if you are not back at your desk.
  • You may go to the washroom during this break.

• Once you are finished, close the test tab once the test has been submitted.

• You must show your proctor that you have erased all your notes.

• Report any issues that occur during your test to the test centre personnel immediately. If there was an issue that may have affected your results, you must report it to Paragon Testing Enterprises at issues@paragontesting.ca within 48 hours of your test. No corrective action will be taken for problems that are reported after scores have been released or more than 48 hours after the test sitting, whichever comes first. 

• If you need to use the washroom before the test starts, please inform your proctor. Your proctor may ask you to do another test room check after you return.

What to do if you run into some technical problems during your CAEL Online?

• If you lose connection to your proctor, they may try to call the phone number you provided. You may turn on your cellphone to receive a call or check for messages from the proctor if this happens. You must turn your cellphone off again once the test resumes.
• If you have not been connected to a proctor within 5 minutes of starting your test from the Examity page, please use the Examity LiveChat to notify them.
• If you need to talk to your proctor during the test, speak out loud, or raise your hand.

• Turn off all personal electronic devices like cellphones, smartwatches, or fitness trackers. Show your proctor that you have fully turned off your cellphone. Put these devices away and out of reach. They cannot be on your person or on your desk, and you cannot use them until the test is over.

• You can take notes during the test only using an erasable marker with a whiteboard or similar erasable surface.
• No paper/notebooks allowed.
• You cannot have notes or posters with visible writing in your testing area.
• You can have a drink at your desk, but there must be no writing on the container. Food is not allowed.

• No headphones are allowed.
• You must disable notifications on your computer.
• You may not browse the internet or switch to any other windows during the test.

• Cheating on the CAEL Test may cancel your test results. Paragon considers cheating to include any action (i.e., memorizing test answers based on questions from previous CAEL Tests, or submitting a false score report to a government agency or other organization) that will help you gain an unfair advantage on the CAEL Test. These actions may result in severe consequences.
• Paragon reserves the right to report a suspected cheater to a government agency (i.e., Immigration, Refugees and Citizenship Canada) or other organization that the test taker is applying to for investigation and enforcement.

Scores for CAEL Online will be available eight business days after the test.

If your cancellation request is received by us at least 48 hours before the date of the Test Session, then Paragon Testing Enterprises will grant your cancellation request and provide you with a refund of fifty percent (50%) of the fee you paid for the Test Session registration.

To request a cancellation of your test, sign in to your CAEL Account.

If your transfer request is received by Paragon at least 48 hours before the date of the Test Session and Paragon grants your transfer request free of charge to another CAEL Online Test Session.

To request a change in your test date or time, sign in to your CAEL Account.

If you are currently registered for CAEL at a test centre but you would like to transfer to CAEL Online, please register for CAEL Online first, and then contact us to have your test centre test cancelled.