Request Forms
| Request Type | Description |
|---|---|
| Cancellation Request (Online – Sign in to CAEL Account) |
To request a cancellation of your test. |
| Request Test Re-evaluation (Online – Sign in to CAEL Account) |
To request a re-evaluation of your CAEL Test. |
|
Transfer Test Registration (Online – Sign in to CAEL Account) |
To request a change in your test date, time, or location. |
| Special Accommodations Request Form (PDF) |
To request special accommodations for your test. |
Transfer & Cancellation Policies By Test Type
Test Features |
CAEL – Online |
CAEL – At a Test Centre |
|---|---|---|
| Test Requirements |
Accepted ID For full requirements read here. |
Accepted ID Copy of test confirmation email |
| Transfer Deadline* | 48 hours before the date of the Test Session | 7 days before the date of the Test Session |
| Transfer Fee* |
|
|
| Cancellation Deadline | 48 hours before the date of the Test Session | 7 days before the date of the Test Session |
| Cancellation Refund | Refund of fifty percent (50%) of the fee you paid for the Test Session registration. | Refund of fifty percent (50%) of the fee you paid for the Test Session registration. |
*You can transfer to another test sitting of the same type as originally registered for. Transfers must be made at least 7 days before the original test date. The first transfer is free; the subsequent transfer fee is CAD $50 or equivalent (plus applicable taxes).
Please note that in order to register for and take CAEL Online you must meet all of the computer system and room requirements. You can check your computer system for compatibility using our system checker tool; however, after test registration you will be required to complete another mandatory system check inside your CAEL account before taking the test.
